We collect personal information you provide to us when you:

• Place an order or create an account
• Contact us for customer support or returns
• Subscribe to our newsletter or marketing communications
• Participate in a contest, promotion, or survey
• Apply for a job or otherwise communicate with us

The personal information we may collect includes:

• Name, mailing address, and billing address
• Email address and phone number
• Date of birth (for age verification)
• Payment information (processed by our payment provider, we do not store full card numbers)
• Order history and product preferences
• Records of your correspondence with us
• Information related to contests, surveys, or job applications

Information Automatically Collected

When you visit our site, we (or our service providers) may automatically collect:

• Device information: IP address, hardware model, operating system, mobile network information, and unique device identifiers.
• Site interaction: Browsing history, pages visited, items added to your cart (including abandoned cart data for reminder messages).
• Geolocation data: General location based on IP address or billing address. We do not collect precise GPS location unless you grant permission.

Like most websites, we use cookies and similar tracking technologies (web beacons, pixels) to improve your experience, analyze site usage, and personalize content. Cookies are small files stored by your browser that help us remember your preferences and shopping cart contents.

Third-party tracking

The following third parties may collect information about you when you use our site:

• Google (analytics & advertising) - privacy policy
• Meta / Facebook (advertising) - privacy policy
• TikTok (advertising) - privacy policy
• Pinterest (advertising) - privacy policy
• Twitter / X (advertising) - privacy policy

You can control cookies through your browser settings, and you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We use your personal information to:

• Process orders, send shipping notifications, and handle returns and exchanges
• Respond to your questions and provide customer support
• Send transactional and administrative messages
• Send marketing communications about products, offers, and events (only if you've opted in)
• Analyze trends, usage, and activities to improve our products and services
• Detect and prevent fraud and unauthorized transactions
• Personalize your shopping experience and advertising based on your preferences
• Comply with applicable laws and respond to legal requests
• Maintain the security and integrity of our site and services

We may share your personal information in the following circumstances:

Service providers

We share information with third-party service providers who help us operate our business, including:

• Payment processors (Authorize.net)
• Shipping and fulfillment partners
• Cloud hosting and data storage providers
• Email and SMS service providers
• Analytics providers (Google Analytics)
• Customer support and CRM platforms

These providers only access information needed to perform their services and are obligated to protect it.

Advertising partners

We work with third-party advertising companies to show you ads on our site and on other sites. These partners may use cookies, pixels, and similar technologies to collect data about your browsing behavior. You can opt out of personalized advertising through industry tools like the Digital Advertising Alliance opt-out page.

Legal requirements

We may disclose your information when required by law, in response to a subpoena, court order, or government request, or to protect our rights, property, or safety, or that of our users or others.

Business transfers

If Innovape Concepts is acquired, merges with another company, or sells its assets, your information may be transferred as part of that transaction. The use of your personal information following such an event will be governed by this Privacy Policy or its successor.

With your consent

We may share your information with your permission in other circumstances not described above.

Communication preferences

We may send you transactional, security, or administrative messages related to your account or orders. These are required to provide our services and cannot be opted out of.

For marketing communications, you can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Replying STOP to any marketing SMS
• Emailing hello@innovapeconcepts.com with your request

Opt-out requests may take a reasonable amount of time to process.

Correction

You can review and update your account information at any time by logging into your account. To correct other personal information we hold about you, contact hello@innovapeconcepts.com.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know: Request the categories and specific pieces of personal information we have collected about you.
• Right to delete: Request that we delete your personal information, subject to certain exceptions.
• Right to correct: Request that we correct inaccurate personal information.
• Right to opt out of sale or sharing: We do not sell your personal information. To opt out of cross-context behavioral advertising, contact hello@innovapeconcepts.com.
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.

Do Not Track

Some browsers include the ability to transmit "Do Not Track" (DNT) signals. Since uniform standards for DNT have not been adopted, our site does not currently respond to DNT signals.

By using this site, you represent that you are at least 21 years old (or the age of majority in your jurisdiction, whichever is higher). Our products are not intended for minors. We do not knowingly collect personal information from anyone under 18. If we learn we have collected personal information from a minor, we will delete it promptly.

We take reasonable precautions to protect your personal information using industry-standard security practices, including:

• SSL encryption for all data transmitted to and from our site
• AES-256 encryption for stored sensitive data
• PCI-DSS compliance for credit card information (managed by our payment processor, Authorize.net)
• Access controls limiting who within our organization can view personal information

While we follow industry best practices, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly notifying affected users in the event of a data breach involving their information.

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page with a revised "Effective" date. We encourage you to review this page periodically.

If our company is acquired or merged with another company, your information may be transferred to the new owner subject to this Privacy Policy or its successor.

If you have any questions about these Terms of Service, please contact us using the information above.