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Answers to the questions we hear most. If you don't see yours, send us a message.

/01CARTS & PERFORMANCE

Try these in order:

Back off a quarter to half turn. Our 510 connection is engineered for broad compatibility, with a center pin depth tested at a midpoint that works for most carts. Some carts (especially deeper-pin formats) hit cleanest when threaded back a quarter to half turn from fully tightened. Try this first.
Try a different voltage. 2.4V (green) for rosin and live resin. 2.8V (blue) for cured resin and hybrids. 3.2V (red) for distillate and liquid diamonds. Mismatched voltage is a common cause of weak hits.
Check the cart and battery. Make sure the cart is properly seated. Make sure your battery is charged (press the button 4 times quickly to check).
Try a different cart. If the issue persists with a different cart that's known to work, contact us. It may be a device issue.

/02BATTERY & CHARGING

/03USING THE DEVICE

/04SAFETY & QUALITY

/05PRICING & COMPARISONS

/06ORDERS, RETURNS & WARRANTY

/07WHOLESALE & PRESS