POLICIES & TERMS
THEFINE PRINT
Everything you need to know about ordering, returns, warranty, and how we handle your data. Plain language, no hidden surprises.
EFFECTIVE: MAY 15, 2026
-- POLICY 02
WARRANTY POLICY
EFFECTIVE: MAY 15, 2026
Every Litsaber is covered by a 6-month limited warranty against manufacturing defects under normal use. If your device has a defect, contact us and we'll repair or replace it at no cost.
Six (6) Month Limited Warranty
Innovape Concepts LLC ("Innovape") warrants its Litsaber products against defects in materials and workmanship under normal use for six (6) months from the date of retail purchase by the original end-user purchaser.
If a valid claim is received within this period, Innovape will, at its discretion:
- Replace the product with a new unit of the same model, or
- If the model is discontinued or unavailable, replace it with a functionally similar product of equal value.
How to Submit a Warranty Claim
Warranty inspection and service are arranged through and approved solely by Innovape Support. If you believe your Litsaber may require warranty service, email us at order@getlitsaber.com.
Please be prepared to provide:
- Proof of purchase (order number or receipt)
- A photo or video clearly showing the defect or issue
If a return is required, we will provide a prepaid shipping label for your convenience. Warranty claims are prioritized and typically processed within 4 business days of receiving your device.
Limitations & Exclusions
This Limited Warranty does not cover:
- Normal performance degradation of batteries over time
- Damage caused by accident, abuse, misuse, drops, fire, flood, or external causes
- Operation outside intended use or care instructions
- Cosmetic damage (scratches, dents, chips, or discoloration)
- Devices that have been opened, disassembled, or modified
- Products purchased from unauthorized resellers or third-party marketplaces (e.g., eBay, Craigslist, unauthorized Amazon sellers)
Warranty service is valid only for products purchased directly from Innovape Concepts or an authorized retailer/distributor. If you purchased your product internationally, you are responsible for any import duties or taxes required to receive a replacement.
This warranty applies only to the original end-user purchaser and is non-transferable.
Counterfeit Products
Innovape Concepts takes the authenticity and safety of its products seriously. Counterfeit or imitation products pose potential safety risks and are not covered under this warranty.
We strongly advise purchasing Litsaber products only through authorized channels. To verify an authorized retailer or distributor, contact us directly.
Innovape actively investigates and pursues unauthorized sellers and counterfeit operations to protect our customers and brand integrity. We cannot reimburse, replace, or assist with disputes related to counterfeit or unauthorized purchases.
Warranty Contact
For all warranty inquiries, contact:
-- INNOVAPE CONCEPTS LLC
RETURNS ADDRESS
Litsaber c/o Premier Fulfillment West
Attn: Rudy Tinoco
19050 Messenia Ln, Building 8
Perris, CA 92571, USA